FCI Lender Services
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FCI Lender Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FCI Lender Services has 1.1 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ability to cause destruction, Willing to lend.
Cons: Fact that they are intentionally lying, Not updated and the bait and switch tactics, Not updating and lying.Recent recommendations regarding this business are as follows: "Answer the damn phone!", "Get adjustments when needed, to help situation stay out of default, make less paperwork.", "Value your life, don't even consider the possibility", "answer the phone", "hope your never sold to fci".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FCI Lender Services has 1.1 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ability to cause destruction, Willing to lend.
Cons: Fact that they are intentionally lying, Not updated and the bait and switch tactics, Not updating and lying.Recent recommendations regarding this business are as follows: "Answer the damn phone!", "Get adjustments when needed, to help situation stay out of default, make less paperwork.", "Value your life, don't even consider the possibility", "answer the phone", "hope your never sold to fci".
Top FCI Lender Services Reviews
"I have tried repeatedly to speak to a person about my loan. NO LUCK! RIDICULESSNSS!!!!!"
NOTHING- that's the problem- no option to speak to a person *** *** *** *** *** User's recommendation: Answer the damn phone!
Independence, Ohio
Customer Service
Lincoln, Nebraska
I have tried repeatedly to speak to a person about my loan. NO LUCK! RIDICULESSNSS!!!!!
User's recommendation: Answer the damn phone!
Kansas City, Missouri
Overdue Payments
User's recommendation: Get adjustments when needed, to help situation stay out of default, make less paperwork.
New York, New York
RUDE!!
Same past to my boyfriend
My account, my life
This company has completely changed my life in the most worst way, I am mentally to my minds end of trying to deal with these incompetent individuals who make it impossible to follow their protocol to accomplish tasks that now are causing irreversible effects on my life, forever. I am exhausted in every aspect of dealing with this company.
Please by all means, do not allow this company into your life decision-making. Communication in every aspect is non-existing, easy is not in their realm of helping, following their own policies and procedures is questionable even to them, caring, understanding, compassion, concern, the willingness to correct their own lack of, and the list goes on.
My life is going on a down hill life changing crash with all the help from their customer service flaws, which will affect my future for life. I am physically sick and emotionally disturbed, extremely disappointed and consciously dysfunctional dealing with the uncertainty of my financial status and what my life will be.....unforeseen for sure.
- Ability to cause destruction
- Unprofessional in every aspect bad business
Preferred solution: Let the company propose a solution
User's recommendation: Value your life, don't even consider the possibility
Same here! They keep changing their rules.
The reps are incompetent and rude.
I am still waiting for a call back as to why I can never log on before a payment is due, or even on the actual due date. It's been since October of 2020!
I need to talk to real person
Preferred solution: need to talk to real person about my loan
User's recommendation: answer the phone
Milwaukee, Wisconsin
Keep selling proper to new banks
User's recommendation: hope your never sold to fci
Birmingham, Alabama
Exactly its the same thing going on with me FCI says that the previous loan company sold my account to them. States I owe then 1,249.00. Before the lian was transferred (sold ) to F C I the exact. Wa
THE WORST
Norfolk, Virginia
Where is everybody?
Mooresville, North Carolina
Will not refund money promised in an email they sent 6.700.00cant get them on the phone
- Willing to lend
- Not willing to refund money
The customer service is at worst. Mean, angry and not helpful. they just lie.
Payoff
We are a lender and requested a payoff for our borrower(mutual client). We received word it would take 7-11 business days.
When I called and expressed our concern to the manager Kyle he didn't seems to care. I asked if there was a way to HELP expedite or maybe process a processor cert but he didn't want to hear it. He pretty much told me it is what it is. I was upset that he would not take the opportunity to help a client in, instead of delaying his funding.
It was upsetting to say the least.
I was more upset it seems no one wanted to help or see how they can help.
I would think we would want the same result and we would all want to help our client and give them great customer service. Very Sad.
I have the same issue with them. Who did you move your servicing to?
Westlake Village, California
Caution they keep your money til you complain
Lenders beware
No help
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They have been trying for yrs to tell me my payment was late or I didn't make a payment yet when I ask for dates they claim I didn't make payment he can't tell me ya because you know I've paid and have proof in my account of every payment then they stop paying my taxes with we're in my escrow and supposed to be paid by the mortgage comp have the deed that says that too yet they stopped paying it causing me to get a foreclosure in the mail so pd it and now trying to fig out a lawyer who will not only win my case but get these people out of here there a joke ....